Delivery Policy

Delivery Options

Standard Delivery (3-5 business days)

• £4.95 for orders under £75
• FREE for orders over £75

Local Pickup

• FREE - Available at AF Joy, 35 North Street, Wareham BH20 4AD
• Ready within 24 hours of order (orders placed on weekends will be ready the next business day)

Delivery Areas

• UK Mainland only

Order Processing

• Orders placed before 2pm are processed the same day
• Orders placed after 2pm or on weekends (inc Bank holidays) are processed the next business day

Tracking

• You'll receive a tracking number via email once your order ships
• Track your order status in your account

Delivery Issues

• Contact us within 48 hours if your order hasn't arrived
• We'll investigate and resolve any delivery problems

Busy Periods

• Please allow extra time during back-to-school season (August-September)
• We recommend ordering early to avoid delays